Returns, Exchange and Refund policy
At Apna Bazar, each fabric and apparel we supply goes through strict quality check ensuring accurate measurements, defect-free designs or prints, undamaged and unworn condition.
A. RETURNS or EXCHANGE
In rare cases, where you wish to return or exchange full or partial order either because the order is not as per the specifications or product did not meet the desired expectations (not applicable in case of fabrics measuring below 2mtrs, Innerwear i.e undergarments and thermal wear, and seasonal items such as winterwear, raincoats and umbrellas), you may place a request for return or exchange by sending us an email at email@example.com with your order number in the subject, the image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no 1 and 2.
Note: Material below 2 meters, Innerwear i.e undergarments and thermal wear, and seasonal items such as winterwear, raincoats and umbrellas or bought on Sale are not returnable or exchangeable unless defective.
1. When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, customer shall get full refund against the returned products.
1.1.2. Discounts on a bulk order valued INR 10000, or above, shall be adjusted on pro-rata basis and shall be applicable on the actual net value of order after return.
1.1.3. Apna Bazar shall arrange pickup from your delivery location. Pick-up location has to be the same as per shipping address. In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by IndiaPost, and share a scanned copy of the receipt via email/Whatsapp.
1.1.4. In order to have the product picked up by our courier partner, the customer will have to package the items they wish to return, measure the weight and dimensions of the package and convey the same to us.
We shall them email a shipping label, that the customer will have to print and stick on the packaging to initiate pickup by our courier partner.
1.1.5. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on https://www.myapnabazar.in for 6 months. In case a customer chooses otherwise, the refund can be transferred back into source (pre-paid) or bank account (Cash-On-Delivery).
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn
1.2.4. Weight per meter of clothing material varies more than 25%
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on respective product page.
1.3.3. Any fabric/clothing material ordered below 2 meters of measurement doesn’t qualify for return.
1.3.4 Innerwear and Undergarments are products that are worn directly on the skin and shall not be eligible for return or exchange for the risk that customer may have tried the product and shall be assumed so by Us.
1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric or apparel in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
1.5. Conditions of Returned Products
1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched, unaltered and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.
1.5.4 Sale products will not be returnable or exchangeable except in case of defect.
2. When Customer Changed His/Her Mind, or Did Not Like The Product
2.1. Refund Policy
In all such instances when a customer changed their mind, or the fabrics or apparel didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 2mtrs, Innerwear i.e undergarments and thermal wear, and seasonal items such as winterwear, raincoats and umbrellas), Apna Bazar shall accept returns for the rest of the fabrics and apparel, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 5-7 days from the date of receipt of returned order back at the shipping source.
2.2. Conditions of Returned Products
2.2.1. The tags on the product should be intact.
2.2.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
2.2.3. The item needs to be returned along with the original packaging.